• Case studies

Score Tickets - Reliable ticket delivery

Score Tickets logo

Score Tickets
Chicago, USA
E-commerce

Results:

Increased system reliability

Customer satisfaction improvements


Context

Score Tickets is an e-commerce platform that sells tickets in large volumes, with a focus on timely delivery.
The company relies heavily on third-party services for its delivery operations.

Primary mission-critical parameter for the business is the ticket delivery deadline.

Problem, challenge

Score Tickets handles large-scale ticket sales with strict delivery deadlines, making reliability crucial.
Even minor delays can impact many customers, especially during high-demand events. The company's heavy reliance on third-party services like UPS for delivery increases the risk of disruptions, further emphasizing the need for a robust automation.
As the first component of EDC technology (Expertise), we requested the customer to complete a Crash & Risk Assessment Form , which provides a business overview with focus on mission-critical aspects.

The customer has provided the completed form :
Based on this document and an additional round of communication, the Implemica team began analyzing the critical components of the customer's business.

One of the main critical parameters for the business is the ticket delivery deadline.
Example: A critical delivery deadline for a concert ticket, with the venue a 2-hour drive away, would be 2 hours and 30 minutes before the concert begins.


How we helped solve the problem

To address these risks, we integrated EDC Reliability technology, which improves software reliability by duplicating critical functions such as
  • shipping,
  • delivery status checks, and
  • instant address validation across multiple providers.
As the second component of EDC technology (Duplication), Implemica prepared a roadmap for reliable automation: Crash and Risk Assessment Report :

It focuses on ensuring that critical elements of the customer's business operate reliably.

Example of a reliable approach: If UPS or other third-party services experience temporary or extended outages, alternative providers like FedEx or local couriers are automatically engaged to ensure service continuity.

After a discussion, and with slight adjustments, the plan was accepted, and the reliable automation was built and delivered to the customer.

Key reliable components of the solution included:
  • Alternative shipping providers: In case of delivery service unavailability, alternate shipping providers or local couriers are engaged.
  • Constant checks for expected delivery time: If expected delivery time falls behind critical delivery time, or other delay-related risks are expected, fallback to alternative delivery options, or inform the end customer.
  • Redundancy in instant actions backed by thirdparties (e.g. address validation): When UPS fails / unavailable, FedEx or other couriers are engaged.


Sodick IoT - Software solution

Sodick logo EDM machine

Sodick-America, CA, USA
Hardware manufacturer

Results:

Reduced customer support time by over 50 times

Provided data analytics for up to 100,000 complex industrial machines

Achieved significant machine downtime reduction

Context

Sodick is a global leader in the manufacturing of high-precision electrical discharge machines (EDM) and metal 3D printers.
For example, some iPhone bodies are carved out of metal by Sodick machines.


Problem 1, Сhallenge

Certain support cases for Sodick customers necessitated the presence of Sodick tech support team members on-site.
However, this type of support was time-consuming and expensive due to the need for specialists to travel, especially considering the growing number of machines and the global customer base.


How we solved the problem

To meet customer expectations, we devised a solution for remote diagnosis and resolution of support cases.
We introduced a secure cloud-based software solution that facilitates connectivity between the client's tech support team and customers' hardware, with the customer team overseeing the process. This innovative tool eliminates the need for on-site visits.

Elimination of on-site travel for the support team
Implementation of a secure cloud solution for connectivity and remote machine maintenance.
Introduction of customer queue and notifications management, along with an online collaboration mechanism between customers and the support team


Problem 2, Сhallenge

Sodick's customers operate tens of thousands of devices globally,
and machine downtime negatively impacts production lines.
Yet, there was no reporting or analytics tool to consolidate machine statistics even within a single customer.
Handling the massive volumes of machine-generated data while addressing varying data security concerns posed a challenge.


How we solved the problem

We developed a cloud-based solution that automates machine maintenance and provides analytics crucial for customers' businesses.
Security was a top priority, so the software was constructed with multi-layered security to safeguard data.
For customers hesitant about sending machine data to the cloud, we offer an on-premise software package.

Provision of an online tool offering data analytics across multiple locations
Implementation of automated alerts to reduce hardware downtime
Creation of new business opportunities for clients through global automation
Offer of a solution for customers not considering cloud-based solutions

Mark
Mark Picazo
Software Engineering Manager,
Sodick America

Boris and his team of highly professional developers again delivered as promised and on time.
They take the time to get things right; are highly knowledgeable of trends and standards in the market, and suggest ways to make our specifications conform to those trends.

We are a repeat customer and we highly recommend Boris and his team for your development needs!

World Education Brain - Software solution for online education

World Education logo

World Education, TX, USA
Online education

Automation Solution to Reduce 3/4 of Manual Work


Context

World Education empowers students to embark on their careers by offering guidance on career paths, payment plan options, educational support, and providing universities with visibility into students' progress, thereby enhancing the education process.

Problem, Challenge

The customer was dissatisfied with the time and effort required to manage various software platforms integral to the educational process.
This challenge grew more significant as World Education expanded its business, welcoming new universities, students, and partners.
Consequently, World Education sought our assistance in automating numerous workflows, enabling their staff to work seamlessly within a single, preferred platform (CRM).


How we solved the problem

Our team conducted a thorough analysis of the existing workflow and devised an orchestration software package that automates essential tasks across multiple facets of the customer's business.
This solution empowers the customer to focus on their work using a platform they are comfortable with.

Implementation of software to facilitate business growth and streamline partner onboarding
Elimination of daily routine tasks


Kathryn Browne
VP Operations,
World Education

Boris and the Implemica team are a pleasure to work with.
They not only provide excellent results but always provide regular feedback, suggestions and options for improvements when working on our projects.
As a small company without internal IT resources, having a team that is always easily available and truly invested in the quality of their product is vital.
Boris goes the extra mile to understand how the projects will fit into our organization and then delivers solutions that meet everyone’s needs.

Challenger - Software solution for Entertainment

Challenger logo CS logo

Challenger Interactive, CA, USA
Entertainment

Results:

Enabled players to earn money by playing Counter-Strike and other online games


Context

Challenger is an entertainment startup focused on creating opportunities for players to make money while playing online games.

Problem, Challenge

Counter-Strike stands as one of the foremost online games, with the potential for a massive number of simultaneous games, ranging from zero to unlimited.
The application infrastructure needed to meet specific criteria:
  • Support rapid and unlimited growth
  • Be cost-effective
  • Operate without the need for manual interventions for scaling or maintenance.

Downtime posed a significant risk, as it could impact a substantial user base, making it imperative to avoid any downtime at all costs.


How we solved the problem

To address the automation requirements, we developed a scalable and cost-effective event processing hub, capable of managing the flow of game events while also scaling down during periods of inactivity.
Utilizing managed cloud fault-tolerant services ensured minimal downtime and robust performance.

Thus, automation enabled a scalable and cost-effective solution for the challenge.


Chris
Chris Andres
Founder,
Challenger Interactive
United States

Implemica is excellent.
Boris and his team are very collaborative, responsive and available.
Clear communication, quality delivery on time. We plan to continue to rely on their services.
I highly recommend them.

Aidwatch - The First Emergency Watch

Aidwatch watches Aidwatch logo

GrandFir GmbH
Switzerland
Health

Results:

Increased affordability of caregiving

Reduced the need for medical staff in elderly care

Enhanced safety for lone workers


Context

Aidwatch is the world's first emergency watch equipped with an automatic fall detector.

Problem, challenge

Elderly care demands medical personnel, especially in retirement homes and rural residential areas.

Some common issues include:
  • Emergency calls
  • Fall alarms
  • Pill reminder
  • ...many others

While not everyone can afford a caregiver, essential aspects of elderly safety can still be addressed.
GrandFir GmbH recognized this need and delivered a specialized watch designed for the Swiss market.

Over time, the Swiss Red Cross became one of our valued customers.


How we helped solve the problem

To achieve the automation and reliability required for Aidwatch, we developed several components, including:
  • Communication channels between the watch and Aidwatch services, featuring multiple fallback options
  • Highly available systems, ensuring maximum uptime
  • Communication channels connecting the Aidwatch system with third parties such as
    • emergency contacts,
    • emergency services,
    • and retirement home staff.
These reliable components played a pivotal role in why many organizations, including the Swiss Red Cross, chose Aidwatch.



Jack Loonen
CEO
GrandFir GmbH
Switzerland

Implemica fulfilled and exceeded all our expectations for our software development project.
Boris and his colleagues cover a wide range of know-how which they bring in at an early stage of development.
Customers can rely on their team and expect high-quality software delivered on time.

It was a pleasure to work with and will do so at the next opportunity.

iPOS - Highly-Customizable Whitelabel POS

iPOS logo
Cash Register

it relations GmbH
Germany
Retail

Results:

Installed in over 7,000 bakery and café locations across Germany

Enabled fast expansion and simplified operations through centralized POS management

Ensured reliable performance across diverse operating conditions


Context

iPOS (later piOS) is a next-generation, white-label point-of-sale (POS) system built for German bakeries and cafés. The project was initiated by a group of six German POS dealer companies seeking a flexible, scalable, and visually appealing solution to modernize retail operations across the country.

Problem, challenge

The market lacked an affordable and reliable POS solution that combined real-time control, high customizability, and easy scalability, especially for small businesses and fast-growing franchises. The primary challenges included:
  • Outdated UI/UX in existing systems
  • Need to eliminate the requirement for on-premise servers
  • Complexity of scaling across branches with different needs
  • Real-time reporting and system control from the local store or a central enterprise dashboard
  • Support for unreliable internet connections
  • Secure data handling and role-based access control
  • Coexistence of multiple software versions for customers with different update policies


How we helped solve the problem

We designed and developed piOS from the ground up to meet all major requirements.
Key contributions include:
  • Modern, highly customizable interface for various device types and display resolutions, using an advanced UI Designer tool
  • White-label options, allowing vendors to ship and café chains to use custom designs, custom functionality sets, and branding
  • Multi-master POS architecture, eliminating the need for dedicated local servers while still supporting offline functionality through delayed synchronization
  • Dual management modes, allowing both local (in-branch) and centralized (via cloud) control for different business sizes
  • Real-time reporting, pricing, and communication features, including cash monitoring and income predictions
  • Role-based access system supporting a range of administrator roles and operational responsibilities
  • Multi-layered security model, including:
    • Rolling encryption keys
    • Encryption in transit and at rest
    • Physical separation of sensitive data
    • Role-based access
  • Flexible deployment models: shared cloud, dedicated cloud, or customer-managed infrastructure
  • Version compatibility layer, using containerized environments to support different API versions and staged rollouts
  • E-commerce extension, syncing inventory and enabling online orders and local pickup
  • Comprehensive automated test coverage, ensuring high reliability and maintainability over time
The result is a highly scalable and secure POS platform supporting a wide spectrum of businesses—from small cafés to national bakery chains—with minimal technical friction.


EDC Reliability Technology application

EDC Technology
Following a thorough analysis conducted together with the client, POS vendors, and end users (cafés and restaurants), the primary mission-critical operations, essential for daily revenue protection and customer trust, were identified:
  • uninterrupted payment processing,
  • secure cash management, and
  • offline operational capability.

How we helped solve the problem

The aspects identified above, were made reliable through the application of EDC technology. To address these challenges, we built iPOS with a local-first architecture and resilient synchronization features.

We developed several reliable components, including:

  • Local transaction journaling with encrypted real-time storage on each POS terminal
  • Peer-to-peer synchronization between terminals over local network without internet dependency
  • Autonomous operation of each POS during both internet and local network outages

These mechanisms ensured continuous sales processing, accurate cash tracking, and zero transaction loss, even during severe connectivity disruptions.


Andreas Freyer
CEO
it relations GmbH
Germany

implemica is an ongoing development partner.

Throughout the decade-long partnership, they've shifted from traditional architecture services to cloud architecture, working with databases and deployments as well.

Managing both end-user and client requirements, implemica is skilled at pleasing multiple stakeholders.
Much of their success comes from integrating their original ideas.
They shift effectively from independent to close-quarters work styles, showcasing their commitment to project management.

LogoText To Audio — Universal IM Platform


Context

Text To Audio is a Telegram, Viber, WhatsApp, and Facebook Messenger bot with API capabilities, designed to convert English text into audio.

Problem, Challenge

Numerous text-to-audio converters exist, such as those from Google, IBM, and others, but they present several challenges:
  1. Most converters offer software development kits (SDKs) but lack accessible client applications for regular users.
  2. Users often struggle to locate and install functional converter client applications.
  3. Installing additional software becomes unnecessary when users can simply send a message to a bot—a more straightforward approach.


Application Infrastructure Requirements
  • A simple and user-friendly UI with a streamlined registration process
  • Multiple voice options for audio conversion
  • A straightforward admin tool for reviewing user-to-bot conversations to facilitate bot improvements
  • Cost-effectiveness


How We Solved the Problem

We developed a serverless application comprising two distinct components:

  • API with Viber, Telegram, WhatsApp, and Facebook Messenger bot integration
  • An admin console website that enables authorized administrators to access and review bot usage logs
In developing Text to Audio, we extensively utilized AWS services (particularly DynamoDB and Lambda) to create a highly cost-effective application.


Technical Details

In building Text to Audio, we extensively utilized serverless AWS services—particularly DynamoDB, Lambda, and S3—to ensure cost-effectiveness.
The Text To Audio bot is deployed on AWS Lambda, utilizing an S3 Bucket to store users' audio files and DynamoDB to log all user messages.
It is accessible on Telegram, Viber, WhatsApp, and Facebook Messenger.
Alternatively, the bot can be deployed on a regular server with PostgreSQL without requiring re-compilation.

The admin console is a website designed for authorized administrators to review bot usage logs. The frontend is stored on an S3 bucket, developed using VueJS, and employs Cognito for authentication. The backend is deployed on AWS Lambda.

Text To Audio component diagram

Text to audio chart

Result

Multi-IM channel bot with API functionality, operating on a budget of under $3/mo.

Try it yourself
  • Telegram bot
  • Viber bot
  • WhatsApp bot
  • Messenger bot
  • Admin console (username: demo, password: demo12)
  • API documentation API Key: Z774X97tRc9ny0c488DGN9jV5Us77DVo89oXysDe (for use in Authorize section)
  • Try the Text to Audio conversion now!

DryPush - Cloud deployment made easy!

IntelliJ products DryPush pluginpreview

Implemica
Ukraine
Productivity

Results:

Simplifies Cloud Deployments

Enhances Developer Productivity

Versatility Across Platforms


Context

Cloud developers, in their everyday activities, often switch between multiple tools to deploy applications, which can disrupt the workflow and increase the risk of errors.

Problem, challenge

Each cloud platform requires unique configurations and tools, leading to a complex and time-consuming deployment process.

Each platform demands distinct configurations, security protocols, and deployment strategies, which can vary significantly even between services within the same platform (e.g., AWS EC2 vs. S3).

This fragmentation necessitates the use of multiple deployment tools and interfaces, leading to a complex, error-prone, and time-consuming deployment process. Additionally, managing updates and maintaining consistency across various environments can further complicate cloud deployments, adding layers of complexity that detract from coding and innovation.

Being software engineers ourselves, we deeply understand the issue and so we came with a solution.


How we helped solve the problem

DryPush integrates deployment operations into the most popular IntelliJ IDEs, providing a single interface to manage deployments across cloud services:
  • Amazon Web Services (EC2, S3, Elastic Beanstalk, CloudFront, etc),
  • Azure,
  • Google Cloud Platform,
  • DigitalOcean,
  • Standalone servers,
thereby streamlining the process and enhancing developer productivity.



Implemica team
Implemica
Ukraine

We are happy to help engineers to boost their productivity.
Your feedback is very valuable to us.
Feel free to get in touch: drypush@implemica.com

Yours,
Implemica team.