Score Tickets
Chicago, USA 
E-commerce
Results:
Increased system reliability
Customer satisfaction improvements
Context
Score Tickets is an e-commerce platform that sells tickets in large volumes, with a focus on timely delivery.The company relies heavily on third-party services for its delivery operations.
Primary mission-critical parameter for the business is the ticket delivery deadline.
Problem, challenge
Score Tickets handles large-scale ticket sales with strict delivery deadlines, making reliability crucial.Even minor delays can impact many customers, especially during high-demand events. The company's heavy reliance on third-party services like UPS for delivery increases the risk of disruptions, further emphasizing the need for a robust automation.
As the first component of EDC technology (Expertise), we requested the customer to complete a Crash & Risk Assessment Form ,
which provides a business overview with focus on mission-critical aspects.
The customer has provided the completed form :
Based on this document and an additional round of communication, the Implemica team began analyzing the critical components of the customer's business.
One of the main critical parameters for the business is the ticket delivery deadline.
Example: A critical delivery deadline for a concert ticket, with the venue a 2-hour drive away, would be 2 hours and 30 minutes before the concert begins.
The customer has provided the completed form :
Based on this document and an additional round of communication, the Implemica team began analyzing the critical components of the customer's business.
One of the main critical parameters for the business is the ticket delivery deadline.
Example: A critical delivery deadline for a concert ticket, with the venue a 2-hour drive away, would be 2 hours and 30 minutes before the concert begins.
How we helped solve the problem
To address these risks, we integrated EDC Reliability technology, which improves software reliability by duplicating critical functions such as- shipping,
- delivery status checks, and
- instant address validation across multiple providers.
As the second component of EDC technology (Duplication),
Implemica prepared a roadmap for reliable automation: Crash and Risk Assessment Report :
It focuses on ensuring that critical elements of the customer's business operate reliably.
Example of a reliable approach: If UPS or other third-party services experience temporary or extended outages, alternative providers like FedEx or local couriers are automatically engaged to ensure service continuity.
After a discussion, and with slight adjustments, the plan was accepted, and the reliable automation was built and delivered to the customer.
It focuses on ensuring that critical elements of the customer's business operate reliably.
Example of a reliable approach: If UPS or other third-party services experience temporary or extended outages, alternative providers like FedEx or local couriers are automatically engaged to ensure service continuity.
After a discussion, and with slight adjustments, the plan was accepted, and the reliable automation was built and delivered to the customer.
Key reliable components of the solution included:
- Alternative shipping providers: In case of delivery service unavailability, alternate shipping providers or local couriers are engaged.
- Constant checks for expected delivery time: If expected delivery time falls behind critical delivery time, or other delay-related risks are expected, fallback to alternative delivery options, or inform the end customer.
- Redundancy in instant actions backed by thirdparties (e.g. address validation): When UPS fails / unavailable, FedEx or other couriers are engaged.
