Sodick IoT - Software solution
Sodick-America, CA, USA
Hardware manufacturer
Context
Sodick is a global leader in the manufacturing of high-precision electrical discharge machines (EDM) and metal 3D printers.
For example, some iPhone bodies are carved out of metal by Sodick machines.
Problem 1, Сhallenge
Certain support cases for Sodick customers necessitated the presence of Sodick tech support team members on-site.
However, this type of support was time-consuming and expensive due to the need for specialists to travel,
especially considering the growing number of machines and the global customer base.
How we solved the problem
To meet customer expectations, we devised a solution for remote diagnosis and resolution of support cases.
We introduced a secure cloud-based software solution that facilitates connectivity between the client's tech support team and customers' hardware,
with the customer team overseeing the process.
This innovative tool eliminates the need for on-site visits.
Elimination of on-site travel for the support team
Implementation of a secure cloud solution for connectivity and remote machine maintenance.
Introduction of customer queue and notifications management, along with an online collaboration mechanism between customers and the support team
Problem 2, Сhallenge
Sodick's customers operate tens of thousands of devices globally,
and machine downtime negatively impacts production lines.
Yet, there was no reporting or analytics tool to consolidate machine statistics even within a single customer.
Handling the massive volumes of machine-generated data while addressing varying data security concerns posed a challenge.
How we solved the problem
We developed a cloud-based solution that automates machine maintenance and provides analytics crucial for customers' businesses.
Security was a top priority, so the software was constructed with multi-layered security to safeguard data.
For customers hesitant about sending machine data to the cloud, we offer an on-premise software package.
Provision of an online tool offering data analytics across multiple locations
Implementation of automated alerts to reduce hardware downtime
Creation of new business opportunities for clients through global automation
Offer of a solution for customers not considering cloud-based solutions
Boris and his team of highly professional developers again delivered as promised and on time.
They take the time to get things right; are highly knowledgeable of trends and standards in the market,
and suggest ways to make our specifications conform to those trends.
We are a repeat customer and we highly recommend Boris and his team for your development needs!
World Education Brain - Software solution for online education
World Education, TX, USA
Online education
Automation Solution to Reduce 3/4 of Manual Work
Context
World Education empowers students to embark on their careers by offering guidance on career paths, payment plan options,
educational support, and providing universities with visibility into students' progress, thereby enhancing the education process.
Problem, Challenge
The customer was dissatisfied with the time and effort required to manage various software platforms integral to the educational process.
This challenge grew more significant as World Education expanded its business, welcoming new universities, students, and partners.
Consequently, World Education sought our assistance in automating numerous workflows, enabling their staff to work seamlessly within a single, preferred platform (CRM).
How we solved the problem
Our team conducted a thorough analysis of the existing workflow and devised an orchestration software package that automates essential tasks across multiple facets of the customer's business.
This solution empowers the customer to focus on their work using a platform they are comfortable with.
Implementation of software to facilitate business growth and streamline partner onboarding
Elimination of daily routine tasks
Boris and the Implemica team are a pleasure to work with.
They not only provide excellent results but always provide regular feedback, suggestions and options for improvements when working on our projects.
As a small company without internal IT resources, having a team that is always easily available and truly invested in the quality of their product is vital.
Boris goes the extra mile to understand how the projects will fit into our organization and then delivers solutions that meet everyone’s needs.
Text To Audio - software solution for text-audio conversion
Context
Text To Audio is a Telegram and Viber bot and API designed to convert English text into audio.
Problem, challenge
Numerous text-to-audio converters, such as those from Google, IBM, and others, exist, but they come with several issues.
- Firstly, most of these converters offer software development kits (SDKs) but lack client applications accessible to regular users.
- Secondly, users often struggle to locate and install a functional converter client app.
- Lastly, installing any additional software becomes unnecessary when one can simply type a message to a bot, which is a more straightforward approach.
Application infrastructure needs
- A simple and user-friendly UI or a streamlined registration process
- Availability of multiple voices for audio conversion
- A straightforward admin tool for reviewing user-to-bot conversation for further bot improvement purposes
- Cost-effectiveness
How we solved the problem
We developed a serverless application comprising two distinct components:
- API, Viber and Telegram bot
- An admin console website that enables authorized administrators to access logs of bot usage
In the development of Text to Audio, we used a lot of AWS
services (particularly DynamoDB and Lambda, that make possible to make our
application very cost-effective)
Tech details
In building Text to Audio, we extensively utilized serverless AWS services, particularly DynamoDB, Lambda, and S3
to ensure the cost-effectiveness of our application.
The Text To Audio bot is deployed on AWS Lambda, utilizing an S3 Bucket to store users' audio files and DynamoDB to log all user messages.
It is accessible on Telegram and Viber.
Alternatively, the bot can be employed on a regular server with PostgreSQL, without the need for re-compilation.
The admin console is a website designed for authorized administrators to review bot usage logs.
The frontend of the admin console is stored on an S3 bucket, developed using VueJS, and employs Cognito for authentication.
The site's backend is deployed on AWS Lambda.
Text To Audio component diagram
Result
Viber/Telegram bot and API that costs less than $3/mo to own.
Try it to use:
