Sodick IoT - Software solution

Sodick logo EDM machine

Sodick-America, CA, USA
Hardware manufacturer

Results:

Сustomer support time reduced 50+ times

Data analytics for up to 100k complex industrial machines

Machine downtime reduction


Context

Sodick is a world leading company in manufacturing of high-precision electrical discharge machines (EDM) and metal 3D printers.



Problem 1, challenge

Some support cases for the Sodick customers require Sodick tech support team members to be present onsite.
At the same time, the client is concerned that this kind of support takes significant time to resolve and budget, as tech specialists need to travel, keeping in mind the growing number of machines and the geography of customers (worldwide).


How we solved the problem

From customer's expectations, the best solution would be an ability to remotely diagnose and resolve some support cases.
So we provided a secure cloud-based software solution that connects the client's tech support team and the customers' hardware, with customer team overseeing the process. Utilizing this tool, the support team does not need to go onsite.

No need to travel onsite for the support team
Cloud solution for secure connectivity and remote machine maintenance
Customer queue and notifications management, online customer and support team collaboration mechanism



Problem 2, challenge

The client's customers operate tens of thousands of devices across the world.
Customers experience machines downtime which slows down production lines. At the same time, there is no reporting/analytics tool that would bring the machine statistics together even within a single customer.
Data volumes produced by machines is huge and needs to be kept for a long time. Some of client's customers are obsessed with data security, and not willing to share machine data.


How we solved the problem

We built a cloud solution for the client, that provides client's customers with the machine maintenance automation and analytics their businesses need.
As security was one of the cornerstones, the software is built with multi-layered security to protect the data.
For the customers who are not considering sending machine data to cloud at all, an on-premise software package version is supplied.

Online tool that provides data analytics across locations
Automated alerts reduce hardware downtime
New client's customers business opportunities such as automation on a global scale
Solution for customers that do not consider cloud solutions

World Education Brain - Software solution for online education

World Education logo

World Education, TX, USA
Online education

Automation solution to cut 3/4 of manual work


Context

World Education helps students start their career by providing career paths, finding suitable payment plan options, supporting during educational process and providing universities visibily of the sudents' progress, making education process smoother.


Problem, challenge

Customer was not satisfied with the time spent to maintain all the software platforms involved in the educational process.
This becomes even more important when business is epanded, and the company onboards new universities, students, partners. So World Education team asked us to help with automating many workflows for them, allowing WE staff to work with a single platform (CRM) they are happy with.


How we solved the problem

Our team analyzed the existing workflow and delivered an orchestration software package that automates work that needs to be done in many aspects of the customer's business. Now the customer can concentrate on work with the platform they are comfortable with.

Software for business growth and partner onboarding automation
Daily routine elimination


Kathryn Browne
VP Operations,
World Education

Boris and the Implemica team are a pleasure to work with.
They not only provide excellent results but always provide regular feedback, suggestions and options for improvements when working on our projects.
As a small company without internal IT resources, having a team that is always easily available and truly invested in the quality of their product is vital.
Boris goes the extra mile to understand how the projects will fit into our organization and then delivers solutions that meet everyone’s needs.

Challenger - Software solution for Entertainment


Chris Andres
Founder,
Challenger Interactive
United States

Implemica is excellent.
Boris and his team are very collaborative, responsive and available.
Clear communication, quality delivery on time. We plan to continue to rely on their services.
I highly recommend them.